Service Helpdesk & Technical Support
CPD Accredited Course | Advanced Study Materials | Free Certificate | 100% Learning Satisfaction | 24/7 Expert Support
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Summary
- Certificate of completion - Free
- Certificate of completion - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
► The MOST DEMANDED PATHWAY are WAITING for YOU ◄
Service Helpdesk & Technical Support course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Service Helpdesk & Technical Support.
Our course starts with the basics of Service Helpdesk & Technical Support and gradually progresses towards advanced topics. Therefore, each lesson of this Service Helpdesk & Technical Support is intuitive and easy to understand.
Service Helpdesk & Technical Support Learning Outcomes:
- Learn how to manage voicemails and interoffice calls.
- There are several phone etiquette rules you should review.
- How to get better at making business calls.
- Relationship-building techniques over the phone.
- How to deal with a stiff collar and active listening.
- Editing internal business transactions.
- Using the phone to troubleshoot, putting record-keeping and file processes in place.
- Learn about communication and organisational skills.
- How to create timetables and plans that work.
Along with the Service Helpdesk & Technical Support course, you also get:
- Lifetime Access
- Unlimited Retake Exam & Tutor Support
- Easy Accessibility to the Course Materials
- 100% Learning Satisfaction Guarantee
CPD
Course media
Description
Curriculum Breakdown of the Course:-
- Managing Interoffice Calls and Voicemail
- Aspects of Phone Etiquette
- Business Telephone Skills
- Building Rapport Over the Phone
- Inbound and Outbound Calls
- Active Listening and Managing Tough Callers
- Mail Services and Shipping
- Intra Organisation Dealings
- Problem-Solving over the Phone
- Record Keeping and Filing Systems
- Business Writing Skills
- Organisational Skills
- Communication Skills
- Customer Relationship Management
- Effective Planning and Scheduling
- Invoicing/Petty Cash
Each topic has been designed to deliver more information in a shorter amount of time. This makes it simple for the learners to understand the fundamental idea and apply it to diverse situations.
Certification
- CPD Accredited (CPD QS) Certificate
- Digital (PDF) & Hardcopy certificates are available
Who is this course for?
Anyone from any background can enrol in this Service Helpdesk & Technical Support course.
Requirements
To enrol in this Service Helpdesk & Technical Support course, all you need is a basic understanding of the English Language and an internet connection.
Career path
After completing this course, you can explore trendy and in-demand jobs related to Service Helpdesk & Technical Support, such as-
- Customer Service
- Call Center Operator
- Emergency Caretaker
- Office Executive
- Production Manager
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Certificate of completion
Digital certificate - Included
Get a CPD accredited PDF certificate for Free.
Certificate of completion
Hard copy certificate - Included
Get a CPD accredited PDF certificate for Free.
After successfully completing this Service Helpdesk & Technical Support course, you get a PDF and a hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
